FREE DELIVERY for all orders over R5,000 in South Africa

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Frequently Asked Questions

We’re here to make your shopping experience with Bulk Body Care as smooth and enjoyable as possible. Here are some frequently asked questions that might help:

Placing an order
Delivery
Payments
Returns
Collections
Account information

Placing an order

We have tried to make shopping on Bulk Body Care as straightforward as possible. Here’s how to do it:
 
1. Browse Products:
  • Navigate through our categories like “Amenities,” “Aromatherapy,” “Body & Beauty,” etc., using the menu located at the top of the page.
  • Or you can use the search bar to find specific items.
2. Select Products:
  • Click on a product to view details and select options.
  • Choose the desired variations and quantities.
  • Click “ADD TO BASKET.”
3. Review Your Basket:
  • Click on the basket icon at the top right to see a summary of your selected items, view your basket or checkout.
  • Ensure your order meets the minimum value of R900 (excluding shipping).
  • Adjust quantities, add or remove items as needed.
4. Proceed to Checkout:
  • Once satisfied, click “Proceed to Checkout.”
5. Enter Billing & Shipping Information:
  • Provide a physical address within South Africa (no PO Boxes).
  • If you prefer to collect your order, select the ‘Self Collect’ option.
6. Choose Payment Method:
– Select from the available options:
  • Credit/Debit Card: Immediate processing.
  • Bank Transfer (EFT): An invoice with bank details will be emailed. Send proof of payment to info@bulkbodycare.co.za. Note: EFT payments may take up to 7 days to clear.
7. Review and Place Order:
  • Double-check all details.
  • Click “Place Order” to confirm.
Order Confirmation: You’ll receive an email confirming your order and payment receipt.
 
Track Your Order: Once dispatched, you’ll get an email with tracking information.
 
For any assistance, contact us at info@bulkbodycare.co.za or call 072 789 6129.

Yes, since we’re a wholesale company, we have a minimum order value of R900 (excluding shipping) before you can check out. This allows us to provide you with the best bulk pricing and value!

While we’d love to meet all our customers in person, our warehouse isn’t set up for in-person shopping. But don’t worry! You can explore and purchase all our products online at your convenience. If you’d like to pick up your order yourself, just choose the ‘Self Collect’ option during checkout.

Once an order has been placed and payment received, it enters our processing system promptly. If you need to cancel or modify your order, please contact us immediately at 072 789 6129 or info@bulkbodycare.co.za. While we cannot guarantee changes after processing has begun, we will do our best to accommodate your request.

Delivery

All our products are proudly made with love and care, so we appreciate your patience. Typically, orders are processed and delivered within 2–10 working days after we have received your payment; so the sooner we get that out of the way, the sooner we can start creating your Bulk Body Care Products.

For all orders of R5,000 or more we offer free delivery in South Africa only. All our prices are VAT inclusive. 
 
Courier fee breakdown:
Order Value Delivery Charge
R0 to R1,000 R155
R1,001 to R1,500 R185
R1,501 to R2,000 R245
R2,001 to R3,000 R299
R3,001 to R4,999 R325
R5,000 + FREE (South Africa Only)

Please provide a physical address within South Africa when you register, as we don’t deliver to PO Boxes.

At the moment, we only ship within South Africa. We’re exploring options to expand our reach in the future. In the mean time, if you have a shipping agent within South Africa you can provide their address and we will happily send your order to them. 

Once your order has been dispatched, we’ll send you an email with all the tracking details. You can use this information to keep an eye on your delivery.

You are not able to change the delivery address yourself once you have already submitted your order. Should you wish to change it you can contact our customer support team on 072 789 6129 or info@bulkbodycare.co.za and they will be able to update this depending on the status of your order.

Oh no! If something’s not right with your order, please let us know within 7 days of receiving it. Email us at info@bulkbodycare.co.za or call 072 789 6129, and we’ll sort it out for you.

Payments

We have a number of safe and easy ways to pay for your items ordered.

You will be prompted to make payment using one of the following methods:

  • Credit/Debit Card: Immediate payments are securely processed.
  • Bank Transfer (EFT): An invoice with our bank details will be emailed to you. Please send proof of payment to info@bulkbodycare.co.za. Please note that EFT payments may take up to 7 days to clear.
  • Instant EFT: Immediate payments are securely processed through your online banking profile.
  • We do not accept cash deposits.
You will receive your payment confirmation email once we have received payment. If you have not received it yet you can check your order history in your account dashboard under ‘My Orders’ and see the status of your order.
 
If the status of your order is ‘On Hold’, that means we have not yet received your payment. If your order status is ‘Processing’ and you have still not received a payment confirmation email, please contact us on 072 789 6129 or info@bulkbodycare.co.za and we will happilly assit you. 

Returns

We take great satisfaction in making our customers happy, and we promise to do our utmost to ensure you are thrilled with both your purchase and your customer experience. In order to do that, we are here to make right any errors that may come about along the way. You can find more details on our Returns & Refunds page.

Our friendly customer service team is here to help from 08h00 to 16h30, Monday to Friday.
 
 
 
WhatsApp: Open Chat (available for messaging during business hours).

Collections

You are welcome to collect orders directly from our warehouse. Simply select the ‘Self-collect’ option presented during online checkout.

PLEASE NOTE: Orders for self-collection still need to be placed and paid for online, we do not have payment facilities at our warehouse. Once your order payment is received we will begin processing and packing your order.

Our warehouse physical address is:
 
22 Old Bridge Road
New Hanover
KwaZulu-Natal
3230
 
Directions can be found here.

You will receive an email advising that your goodies are ready for collection. You can then collect at any time during our opening hours.

Collection hours:

  • Mondays to Thursdays: 8am – 4:30pm
  • Fridays: 8am – 1:30pm
  • Closed: weekends and public holidays

If you choose to send someone else to collect an order on your behalf, they would need your order number and to sign for the collection.

Account information

Creating an account on our site is easy! Get started here.

  • Select 'My account' at the top of the page.
  • Click on the tab that says 'Account details' (next to 'Billing & shipping') and you will then be able to update your password.

We aim to provide exceptional service and are here to assist with any questions or concerns you may have.

We hope this helps! If you have any other questions or need further assistance, don’t hesitate to reach out. Happy shopping!